The Sheriff had come out to his house last week and told Mr. Miller (actual name changed) his property was about to be sold in a tax sale in TWO weeks.
This was a shock to him, since he was paying his taxes thought the lenders impound account and his taxes were supposed to be all current.
During his visit with us, we took some time and reviewed the county tax documents, straightened things out with his lender (he had gone to the Big Bank branch twice with no success) and were promised that a payment would be sent to the tax collector by the Bank within three days.
A big part of the problem in this case was that the lender representatives did not have the training to understand the problem and were too busy to listen.
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